Customer Relation Leader - Narogong
Responsibilities :
- To plan, initiate, supervise, monitor and control the implementation and effectiveness of customer retention & relationship strategies, programs, activities and ideas that enhance and promote excellent and consistent customer experience by identifying and analysing various types of consumer behaviors through multiple sales channels in order to ensure and guarantee customer satisfaction and loyalty to Holcim Indonesia’s products, services and brands.
- Minimum Bachelor Degree from any discipline.
- Minimum 2 years experience of customer handling and customer relationship management
- Customer Contact Center experience, especially in managing/ supervising the operation.
- Advance in SAP-SD Module, CRM-Service Clouds, Telephony Infrastructure and Network Engineering.
- IT Literate
- Excellent in English written and verbal
- Able to create a system and install technology that satisfies and respond well to various customers of Holcim Indonesia as well as to support and enable the customer care team to execute and handle daily roles
- Strong analytical, innovative, effective problem solving skill, and customer focus oriented
- Excellent leadership and communication skill
Responsibilities:
- Implement Marketing & Sales Management System by fostering the usage of available tools, in order to increase Directorate’s effectiveness & efficiency:
- Manage M&S System (SAP, Qlickview, Microsoft Office, STARS, SFCD, etc.)
- Optimize and/or enhance the content of each Marketing & Sales System and also ensuring the system to support the business process
- Encourage the usage and impact of M&S System to business result, especially cross department user
- Bachelor degree from any discipline (from reputable university)
- Experience:
- Three years working experiences.
- Experienced in a field related to Marketing & Sales System & Process
- Experienced in IT System (SAP, Qlickview,STARS, SFCD) or MIS is an advantage
- Computer literacy:
- MS Office, Lotus Notes
- Language:
- Good command in English both oral & written is a must
- Other qualification / skills:
- Good Interpersonal and Communication skills
- Excellent in analytical skill Detail & Solution oriented person
- Have a high endurance & perseverance
Responsibilities :
- Coordinate and Execute all program related with support for technical product in each area to provide superior products and services assures customer loyalty and fidelity and to give added value to the customers and end user, through enabling maximum customer satisfaction on our products through professional support, training and technical services and communicate to end user
- Education:
- Minimum Bachelor degree in Civil or Architecture
- Experience:
- Minimum 3 (three) years working experience on cement base industry
- Handling complaint with satisfactory result
- Familiar with International standart for cement base product application such as PBI, SNI, ASTM, BS, AASHTO, etc.
- Work on construction field Lead any member to achieve the objective
- Experienced in dealing or communicating with construction workers (such contractor, consultant, project owner or masons)
- Lead or execute some bellow the line (BTL) activities is an advantage
- Computer literacy:
- Microsoft Office (Excel, Word, Power Point and Internet)
- Language:
- Good command in English both oral & written
- Other qualification / skills:
- Has good interpersonal skill, communication skill (incl. Presentation skill), and service oriented Honest, Fast learner, hard working and can work under pressure Having SIM A and C license
Responsibilities :
- To Perform Inspection, Trouble shooting And PM Service HE Programs That Operated In Quarry Area and At The HE Workshop Nusakambangan Cilacap
- Education:
- Diploma or Senior High in relevant filed
- Experience:
- One Year in current position
- 2 Years’ Experience At The He Field (Maintenance & Trouble Shooting)
- Computer literacy:
- Microsoft Office
- Language:
- Good in English both oral or written
- Other qualification / skills:
- Understanding Working Systems And Troubleshooting
- Loader, Dump Truck, Bulldozer, Grader Equipment
- Understanding Working Systems And Troubleshooting
- Drilling Equipment
- Understanding Electrical System Diagram All Of The
- Equipment
- Able To Operate Measuring Instrument And Test Diagnostic
Responsibilities :
- As Corporate Governance Counsel to the HIL Office, this position provides corporate affairs support function to all corporate affairs matters in relate to the Capital Market regulations and Company Law.
- Education:
- Law Degree from reputable University (Master is preference)
- Experience:
- At least 3 – 5 years of Corporate Legal Experience, in particular with Capital Market and company Law
- Computer literacy: Proficient with MS Office
- Language:
- Good in English and Bahasa both oral or written
- Other qualification / skills:
- Able to draft complex material documents in corporate affairs (report, letter, documents) as per required by the Capital Market and Company Law;
- Strong leadership and teaming capabilities and the ability to operate independently
- Along with corporate affairs knowledge to strategically and creatively identify and resolve legal and corporate issues, in particular compliances as per required by Bapepam rules;
- Highly-developed organizational skills with the ability to effectively manage multiple time sensitive tasks in a fast paced environment;
- Collegial team-player, able to build rapport and trust with internal and external customers and to balance the interests of multiple stakeholders while maintaining a strong legal and corporate affairs position to the Company; and
- Exceptional interpersonal, negotiating and written and verbal communications skills
Responsibilities :
- Purpose of this job is to increase revenue, to continue volume development, and to ensure market information transfer during selling oil well cement as well as to maintain existing mortar customers, penetrate new mortar customers and develop new service/product fit for application for customers as an added value.
- As Mortar, Geothermal, Oil and Gas (GOG) Sr. Key Account, the incumbent will assume full responsibility for all commercial functions of the operation in the assigned area. Tasks and responsibilities will include but not limited to:
- To prepare in coordination with the Transformational Sales Manager the annual operating budget for his/her area/country of responsibility
- To assure and control sales plan; review deviations within planned performance of his/her area/country and to initiate corrective actions
- To develop the present and future markets and the prices for GOG and Mortar segmen
- To lead negotiations with customers and issue quotations.
- To handle and negotiate with Distributors in order to achieve Target
- To create, deliver, and communicate value proposition by provide excellent customer services in order to build up a very strong customer relationship.
- To handle costumer complaints and to settle product quality issues
- To organize shipment schemes with the use of various transport means and warehouses; organize all export issues related to oil well cement
- To coordinate with supporting function for product availability, product quality and on time delivery.
- To assure & control account folders, credit limits and payments.
- To provide regular report of performance, development and activities in his/her area/country of responsibility
- Bachelor degree engineering, preferably from Civil Engineering
- Experience as civil engineer, construction material technician or other technical experience in construction business, Oil and Gas industry also mortar industry
- Experience in sales and/or application consulting in Oil and Gas and mortar industry
- Proficient with Ms.Office(Excel & Word, PowerPoint) Lotus Notes, Internet
- Excellence communication skills in Bahasa and English (spoken & written)
- Proven leadership skill - Openness and proactive working style, dynamic and extroverted
- Customer orientation - Service and sales oriented
- Cost and Result orientation
- Excellent communication skill - Good listener who is able to adjust to individual communication styles and partners, convincing and powerful assertiveness, good negotiation and consulting abilities
- Team work - Able to work with and in a multicultural team
- Excellent ability to anticipate customer needs
- Knowledge of the local market or connections to regional construction businesses would be an asset·
- Willing to Travel within Indonesia and across country
Responsibilities :
- As Senior Sourcing Specialist, the incumbent will be responsible to fully support in develop and execute sourcing strategy for the company in systematic state-of-the-art procurement way. The task will be covering, but not limited to:
- Lead cross functional teams to determinate and evaluate sustainable improvement opportunities toward lowest total cost of Ownership
- Negotiate and implement Agreements with preferred suppliers
- Ensure compliance to contracted agreements with other functions in the Corporate at the company, regional and global level.
- Review and improve both supplier’s and company’s performance against KPI’s to achieve sustainable lower Total Cost of Ownership.
- Bachelor Degree from reputable university, degree in Economic or Engineering (Industrial, Mechanical or Electrical) is preferable.
- Min. 5 years experiences in similar position at any multinational or manufacturing company
- Microsoft Office, SAP
- Good command in English oral and written
- Excellence procurement and negotiation skills
- Strong leadership, problem solving and analytical skill
- Contract drafting and management skill
- Understanding of various process measuring analyzers
Mail Link
